STOP LISTENING TO YOUR CUSTOMERS (SO MUCH)

Stop Listening to your customers (so much)

Source: Accenture Strategy

Most companies are struggling to create a blueprint for the customer journey in a sea of changing customer preferences.The solution lies in a combination of Living Services, advanced analytics, consistency and responsiveness. Companies must “listen” well—but selectively for insight—which is an art as well as a science.

Stop Listening to your customers (so much)